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Toma3's avatar
Toma3
New member | Level 2
3 years ago
Solved

Can’t share photos/folder as I can't verify my email

I’ve just made a new Dropbox account a few days ago (I have used Dropbox in the past and never had this issue)
I made a folder with photos in it to share it with others, but I’m unable to share it, a message comes up saying
“ Click "Verify your email" in the email we sent you.
Before that action can be taken, we need to verify your email address:“
But I haven’t got any emails even though I’ve been trying it for days, nothing in my spam folder either.

emails
Permissions
security
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  • tomar3's avatar
    tomar3
    3 years ago

    Hi, Thank you for the reply,

    unfortunately that did not work either. I ended up deleting the account all together and made a new one with a different email address which worked. I think what may have happened is that in the past, I had a dropbox account that I then deactivated. I'm not sure but it might have been the same email address and maybe that is what affected it. Hope this helps someone else. I am not sure how to close this off now that my issue is solved. Thank you for all the help anyway

4 Replies

  • Toma3's avatar
    Toma3
    New member | Level 2
    3 years ago
    Hi, thank you for your reply, yes, I’m logged into Dropbox on the app and that’s where I try to share the link to the folder from. When I get the message to check my email, it includes the email address but I left it out in the message I copy and pasted on this forum. I keep clicking “resend” and still no emails. Not sure why
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, Toma3!

     

    Can you also make sure to add no-reply@dropbox.com to your email contacts and attempt to verify your Dropbox account once more? This may help in some cases. 

     

    Also, is the email address you’ve linked to your Dropbox account personal or corporate?

  • tomar3's avatar
    tomar3
    New member | Level 2
    3 years ago

    Hi, Thank you for the reply,

    unfortunately that did not work either. I ended up deleting the account all together and made a new one with a different email address which worked. I think what may have happened is that in the past, I had a dropbox account that I then deactivated. I'm not sure but it might have been the same email address and maybe that is what affected it. Hope this helps someone else. I am not sure how to close this off now that my issue is solved. Thank you for all the help anyway

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