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Forum Discussion

amilford's avatar
amilford
Helpful | Level 6
3 years ago
Solved

i can’t access all my photos

I created a vault on the weekend and clicked to move all my folders and photos too it. now when i open photos only a handful show over a few years. Please help!!! where are they??
restore
  • amilford's avatar
    amilford
    3 years ago

    Ok I think I have found the files - in the events section under the date I was doing it, Scrolling through and numerous lines of deleted images etc. I have now started to restore them. thank goodness

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey amilford, can you please guide us through the steps you followed in order to do this move?

amilford's avatar
amilford
Helpful | Level 6
3 years ago

Im trying to recall the best I can. I wanted to create a vault as a safer option. I clicked to move all files/folders and then i left my computer. When I opened the screen again i put in the vault pin that I created and i can see some of my folders/files but the photos section only has very limited photos there not YEARS of thousands of photos that are meant to be there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, amilford, but just as a clarification, by vault, you're referring to the Dropbox Vault feature, right?

     

    Have you checked your all files page again, to see if perhaps the move didn't complete successfully and the files just went back to their locations?

    • amilford's avatar
      amilford
      Helpful | Level 6
      3 years ago

      Is there someone I can talk to over the phone? I am searching everywhere. I am really concerned I have lost all my years of photos and memories of my children. This was my backup place. I don't understand where they have gone.

      • amilford's avatar
        amilford
        Helpful | Level 6
        3 years ago

        Ok I think I have found the files - in the events section under the date I was doing it, Scrolling through and numerous lines of deleted images etc. I have now started to restore them. thank goodness

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