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I can’t create new folders or move existing ones from my root Dropbox
This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want ...
Hi, PM from Dropbox here. I'm sorry to hear you're having issues after the update. You should have gotten an email with subject `
Hi Nada,
Sorry for the delayed reply, only just seen this.
Attached are two screenshots, one of the options i get in my root folder, and the other inside a sub folder.
I am having the same problems: can't make new folders in root folder. Can't move files or folders into the root folder. It is destroying our workflow. Please fix this ASAP.
I tried in Apple Finder and in Dropbox online through Firefox and Chrome. I also tried from both of our account seats.
Here are two screenshots.
Add Folder option grayed out from root folder:
Add Folder option active from a sub folder.
One more note: this problem is only happening in my company Dropbox Standard account. My personal free account is fine. It feels like we're paying to have a version that works less well.
And a tech-savvy friend just tried to add the folder from the terminal and got this:
We have the same problem, and it's really frustrating.
- Hannah
Dropbox Community Moderator
Hey daveyp and Viveca, thanks for the screenshots and the additional info.
I just wanted to confirm that this is expected behavior.
Top-level folders can now only be created from our website, however, we've passed your feedback along to our team, so we appreciate you taking the time to reach out.
Let me know if you have any questions.
Thank you for replying. That's a horrible decision. Please fix it.
Also, it doesn't completely address the question. I had tried creating top level folders from the website, and it didn't work there either. I tried on Firefox and Chrome from two different members' accounts. I could not create top level folders or move existing files or folders to the top level. I actually can now, but this function did seem to be broken for quite a while.
In any case, please restore the ability to do this from Finder. The OP was correct that this is absolutely awful and workflow-destroying. Thank you.
This is not expected behavior. Our business has been using Dropbox for years. What we expect is for it to work at least as well as it has always had, not to become unusable after upgrades.
We keep trying to find workaround for this horrible loss of function, and Dropbox is thwarting us at every turn. I made top-level folders online so we would have them to rename. But when one member of the team renames them, they don't re-name for the other members. And when we rename a folder in the finder, it allows us to type the new name but then changes it back to the previous name. It's unusable.PLEASE FIX DROPBOX SO IT'S COMPATIBLE WITH THE FINDER AS IT ALWAYS WAS!
Thank you.
- Thank you for passing on the feedback.
To add another example of the problems it causes. Within our folder structure we have an archive folder in which put old projects, to keep the root uncluttered.
Previously I could simply drag projects in to that archive folder to move them when they were finished. Now I have to go on to the admin console, copy them (duplicating the storage usage) then in order to delete the original copy I have to use Dropbox archive function, wait for that to complete and then delete it from the archives section of the website. I also have to verify that the copy worked too. This is so very long winded and also creates risk of data loss.
