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Pshin's avatar
Pshin
New member | Level 2
4 years ago
Solved

I can not find the folder with movies in my account!

hello   Today I found one folder is disappeared! The folder was with home private movies.  I can not find anything in "deleted"  also no in "activity"  no information! nowhere   Could it be a r...
restore
  • Pshin's avatar
    Pshin
    4 years ago

    Hi Jay

     

    Thank you very much for replying! 

     

    Actually I am stupid. These files are located on my google drive disk.🙈
    just some chaos on the working process made me be unconcentrated so bad.
    I am so regret of your time spent.

     

    I wish you the best! Thanks again Jay!!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Pshin, thanks for bringing this to our attention.

 

When was the last time you accessed or saw these videos on your account?

 

If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:

 

  • The files are on another Dropbox account
  • They were on a shared folder you don't have access to any more
  • The files were deleted outside of the 30 day period
  • The files were permanently deleted

Keep me updated with any details!

  • Pshin's avatar
    Pshin
    New member | Level 2
    4 years ago

    Hi Jay

     

    Thank you very much for replying! 

     

    Actually I am stupid. These files are located on my google drive disk.🙈
    just some chaos on the working process made me be unconcentrated so bad.
    I am so regret of your time spent.

     

    I wish you the best! Thanks again Jay!!

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