Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

eltdonehealth's avatar
eltdonehealth
New member | Level 2
9 months ago
Solved

I can't edit one of my Excel files anymore.

I am trying to work on an Excel document. I have been able to edit it in the past and can edit other Excel documents with no issues. This one (which I downloaded, worked on my laptop and re-uploaded ...
edit
Microsoft Office
  • eltdonehealth's avatar
    eltdonehealth
    9 months ago

    Yesterday, I edited it and reuploaded it again and this time it finally worked. I was able to edit it. I will get back to you if it happens again. There isn't anything to take a picture of, I simply couldn't edit the document. I couldn't even set it to edit. The ribbon at the top wouldn't activate. 

eltdonehealth's avatar
eltdonehealth
New member | Level 2
9 months ago

I am opening in the dropbox app on my phone or online (Microsoft 11) and it won't give me access to the edit function BUT IT DOES with other Excel files. I have changed no settings, no permissions, nothing with the app online or on my phone and it now won't let me edit it. This seems like an issue on your end not mine.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    eltdonehealth, can you send us a screenshot of what you see exactly when trying to edit the Excel file?

    • eltdonehealth's avatar
      eltdonehealth
      New member | Level 2
      9 months ago

      Yesterday, I edited it and reuploaded it again and this time it finally worked. I was able to edit it. I will get back to you if it happens again. There isn't anything to take a picture of, I simply couldn't edit the document. I couldn't even set it to edit. The ribbon at the top wouldn't activate. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey eltdonehealth, happy to see that your issue is now resolved!

        Definitely keep an eye out, and let us know if this happens again. If you need anything else, we'll be one post away! 🤓

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!