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MariaD2's avatar
MariaD2
Explorer | Level 4
1 year ago

I can't move multiple files to a folder on the site, the Move option disappears when I try this

I hope I am the problem here, but I simply cannot find a way to move multiple files to a folder... As I select the second file, the MOVE option disappears. Also, when I choose to COPY instead, I ha...
Organize
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi MariaD2, thanks for bringing this to our attention.

 

Are you trying to move files from a private, shared or team folder?

 

Could you attach a screenshot showing what you're describing?

 

This will help me to assist further!

MariaD2's avatar
MariaD2
Explorer | Level 4
1 year ago

Thanks for the reply, Jay.

I cannot send pictures as I am getting an error message that there was an error uploading my files.

I do not have team folders, this is an individual account. I am trying to organize my photos by selecting them and moving them to a new (normal?) folder and I want to do that in bulks, not photo by photo.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey MariaD2, have you tried this from a different browser or a private browsing/incognito window, to see if you get a different behavior?

    • MariaD2's avatar
      MariaD2
      Explorer | Level 4
      1 year ago

      Yes, I have and got the same behaviour

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        That's strange, indeed. Can you also clear your browser's cache and let us know if that helps at all? 

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