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MariaD2's avatar
MariaD2
Explorer | Level 4
2 years ago

I can't move multiple files to a folder on the site, the Move option disappears when I try this

I hope I am the problem here, but I simply cannot find a way to move multiple files to a folder... As I select the second file, the MOVE option disappears. Also, when I choose to COPY instead, I ha...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MariaD2, have you tried this from a different browser or a private browsing/incognito window, to see if you get a different behavior?

MariaD2's avatar
MariaD2
Explorer | Level 4
2 years ago

Yes, I have and got the same behaviour

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    That's strange, indeed. Can you also clear your browser's cache and let us know if that helps at all? 

    • MariaD2's avatar
      MariaD2
      Explorer | Level 4
      2 years ago

      What? No, clearing caches does not make a difference...

       

      It's a product functionality that is so basic, I thought would be included in the not cheap subscription.

       

      I want to select multiple pictures and (a) create a folder with them or (b) move them to an existing folder.

       

      Do you have either of these options hidden somewhere?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        You should be able to select files and move them in bulk through the website (no matter what plan you're on), so there's definitely some kind of issue here.

         

        Can you please describe the steps you're taking, to make sure we're not missing something?

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