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MariaD2's avatar
MariaD2
Explorer | Level 4
1 year ago

I can't move multiple files to a folder on the site, the Move option disappears when I try this

I hope I am the problem here, but I simply cannot find a way to move multiple files to a folder... As I select the second file, the MOVE option disappears. Also, when I choose to COPY instead, I ha...
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MariaD2's avatar
MariaD2
Explorer | Level 4
1 year ago

What? No, clearing caches does not make a difference...

 

It's a product functionality that is so basic, I thought would be included in the not cheap subscription.

 

I want to select multiple pictures and (a) create a folder with them or (b) move them to an existing folder.

 

Do you have either of these options hidden somewhere?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

You should be able to select files and move them in bulk through the website (no matter what plan you're on), so there's definitely some kind of issue here.

 

Can you please describe the steps you're taking, to make sure we're not missing something?

  • RubinRolong's avatar
    RubinRolong
    Explorer | Level 4
    1 year ago
    @MariaD2

    This is the EXACT same problem we are experiencing and Dropbox does NOT have a solution for it. The option to move files under the “…” is gone - it’s removed.

    I’ve tried explaining this to their tech support team (ie., photos screenshots) but no solution.

    I’m now left downloading the file to my desktop, deleting the file on Dropbox, and moving the recently downloaded file to the desired location within Dropbox. Incredibly frustrating and time consuming.
  • MariaD2's avatar
    MariaD2
    Explorer | Level 4
    1 year ago

    RubinRolongSo, from what you are saying, it's not a problem, it is the way it is designed to "function".

     

    I was trying not to reach the same conclusion, much less the same solution. I will not do this manually, no way.

     

    Again, Hannah , it is a pretty basic action for anyone dealing with any type of file in large quantities...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey MariaD2 and RubinRolong, we appreciate you letting us know about your experience, however since I'm testing this on my end and I am in fact able to move multiple files to other locations in my Dropbox at once, I'd like to look further into this.

     

    RubinRolong, can you please give us the ticket number for your communication with our support team, so I can look into it?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Unfortunately we can't access your link for security & privacy reasons MariaD2. 

     

    Can we send you an email, in order for us to have a closer look into this? 

  • MariaD2's avatar
    MariaD2
    Explorer | Level 4
    1 year ago
    Yes, that would be great, thanks
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey MariaD2, I just sent you an email!

     

    I'll be happy to see you there. Thanks!

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