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MultiKoopa's avatar
MultiKoopa
Helpful | Level 7
1 year ago
Solved

I can't use Shift + delete for my folders due to new "delete for everyone" pop-up message.

I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin. This seems to be connected to this new popup about asking if I'm sure I want to delete for everyone. W...
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  • MultiKoopa's avatar
    MultiKoopa
    1 year ago

    full uninstall and reinstall fixed it. Thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi MultiKoopa, one more thing, please.

Would you mind clarifying the version of the Dropbox app that you're using along with your OS? I just want to make sure you're not using a beta version, that could be causing that behavior. 

MultiKoopa's avatar
MultiKoopa
Helpful | Level 7
1 year ago

Windows 11 Pro, version 23H2, OS build 22631.4460

Dropbox v212.4.5767

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey MultiKoopa, if you just reinstall the Dropbox app, does the delete option still not work?

    • MultiKoopa's avatar
      MultiKoopa
      Helpful | Level 7
      1 year ago

      full uninstall and reinstall fixed it. Thank you!

      • Theresa's avatar
        Theresa
        Icon for Community Manager rankCommunity Manager
        1 year ago

        Hi MultiKoopa I am glad to see that you got your issue successfully resolved using a reinstall. 

        By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻. If you're open to sharing, I’d love to hear how you use Dropbox daily and which features you rely on 🙌.

        You never know, we might even be able to share tips to boost your productivity 💪. 

        Looking forward to hearing from you,

        T 😸 (Dropbox Community Manager)

         

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