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Forum Discussion

Jobbe's avatar
Jobbe
Explorer | Level 3
2 years ago

I changed subscription (Dropbox team to my own 3 TB) and all folders are now empty

 Hi, lately I closed my team profile from my compagny. I changed to a personal 3 tb subscription and suddenly all folder are emty. Although I used to be the one who could change everything. I cha...
restore
Jobbe's avatar
Jobbe
Explorer | Level 3
2 years ago

Sorry Jay, last week i couldn't reply. I checked the events list: here happened a lot. It said from about the change of subscriptions there were moved an deleted 10 thousands of files, then made new folders and stuff. For me it is just that i want to get back to the situation just before the subscription was changed 16 okt. There it became a personal account over a teams situation. I Have to admit that i only half understand what i see if i read back al the options to get stuff back. 
But the files were there.

Does this answer help?

Again sorry for not responding a while

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end to see if they can locate these files.

  • Jobbe's avatar
    Jobbe
    Explorer | Level 3
    2 years ago

    Thank you Jay, I've contacted them.

    Have a good one

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