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Shane houldsworth 's avatar
Shane houldsworth
New member | Level 2
2 years ago
Solved

I deleted and re-opened my account and all my files are gone

Hi I'm new to dropbox and have learning disability. I opened an account and was struggling with it I deleted account. And opened up again today and all my photos and videos have gone plz plz help
restore
  • Walter's avatar
    Walter
    2 years ago

    If you deleted an account, there's no way to restore it or any of the files stored in it, Shane.

     

    if you created an account using the same email address, it will be considered a brand new account, unrelated to the old, deleted one. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Shane houldsworth  - sorry to hear about your missing files.

 

If those files were stored in the account you deleted, then it's impossible for us to restore them from our end as your account is considered a brand new one now.

 

To make sure if that's the case, you can have a look at your deleted files page and the events page as well.

 

I hope this information helps, Shane. 

  • Shane houldsworth 's avatar
    Shane houldsworth
    New member | Level 2
    2 years ago
    Iv opened my new account how would I receive my old account? Is there anyway.
    I looked and im told you keep them for 30 days ? I was struggling to under stand and don't know what I opened and accepted did not think I'd lose all photos and videos from my gallery. All them pictures of my mum was on there and to think I could lose them this way is unthinkable please help thanks Shane
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      If you deleted an account, there's no way to restore it or any of the files stored in it, Shane.

       

      if you created an account using the same email address, it will be considered a brand new account, unrelated to the old, deleted one. 

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