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I didn't use Dropbox Plus for over a year and now I'm missing 12000 files
I'm hoping that my problem is a dupe account which "cause" deletion of all files for another user, although to my knowledge I have only one account. I'm having the same problem, I didn't use Dropbox ...
Good news to report! Got an email from Thomas of Dropbox Plus Support, all my files have been restored, now waiting to hear the story of why and how this happened.
Rich
Super User II
Super User III didn't use Dropbox Plus PAID plan for just over a year, and Dropbox deleted nearly all my 12,000 files.
If you're on a paid plan, within your quota and there are no billing issues, then Dropbox wouldn't delete your files. Dropbox would only delete files if you're over quota for an extended period of time, and they would notify you several times before doing so.
If you're on the Basic (i.e. free) plan and your account remains idle for more than a year, then the account and all files are deleted due to inactivity. Again, Dropbox would notify you several times before this happens.
What does your Events page show? Is there any activity for your files, or is it mostly blank as if it's a new account?
Are you sure you're signed in to the correct account? Check your various email accounts for messages from Dropbox. You should have renewal notices for your paid account. When you identify that email account, make sure that's the one you're signing in with.
You can also use the credit card charge lookup tool to identify the account that you're paying for.
