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I didn't use Dropbox Plus for over a year and now I'm missing 12000 files
I'm hoping that my problem is a dupe account which "cause" deletion of all files for another user, although to my knowledge I have only one account. I'm having the same problem, I didn't use Dropbox ...
Good news to report! Got an email from Thomas of Dropbox Plus Support, all my files have been restored, now waiting to hear the story of why and how this happened.
Good news to report! Got an email from Thomas of Dropbox Plus Support, all my files have been restored, now waiting to hear the story of why and how this happened.
- Megan
Dropbox Community Moderator
Hey Professor Twang, thanks for the heads up!
Happy to see that your issue is now resolved!
If you need something else, please let me know and I will be more than happy to help every step of the way.
While my complete file recovery is certainly fabulous news, Megan, I now await some insights into how and why that even happened. Meaningful dialogue via the chat support team has been cordial but unproductive. I have a lot to say about the quality of Dropbox support and especially their essentially walling themselves off from direct help to users/customers. If you have insights to all those issues, I'd love to hear it, since I never know if I will hear anything from normal customer support. Thomas from Plus Plan Support came out of the blue like a tech Superman with everything remedied! I think Dropbox needs to take a few pages from Apple's support model.---John
- Jay
Hi Professor Twang, as we don't have any visibility into account-specific issues, it would be best to continue via the support team for them to see what could've occurred in relation to your files.
In general, this thread does give numerous examples into how files could be deleted from your Dropbox account, which might provide some insight for you.
- Theresa
Community Manager
Hi Professor Twangâ , and welcome to the Dropbox Community đ.
Iâm so sorry to hear about the missing files, I know how stressful that must feel, especially when youâve been away from the service for a while. Itâs really great to see that you got the issue resolved đȘ.
By the way, Iâm Theresa, one of the community managers here at Dropbox HQ đ©âđ». Youâll see me around the forums, chatting with members like yourself and helping out wherever I can.
Iâd love to hear⊠is there a Dropbox feature you find especially helpful in your day to day? Itâs always fun to hear what folks are using!
Looking forward to hearing more from you,
T đș (Dropbox Community Manager)
