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Professor Twang's avatar
Professor Twang
Helpful | Level 6
5 months ago
Solved

I didn't use Dropbox Plus for over a year and now I'm missing 12000 files

I'm hoping that my problem is a dupe account which "cause" deletion of all files for another user, although to my knowledge I have only one account. I'm having the same problem, I didn't use Dropbox ...
Delete
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  • Professor Twang's avatar
    Professor Twang
    5 months ago

    Good news to report! Got an email from Thomas of Dropbox Plus Support, all my files have been restored, now waiting to hear the story of why and how this happened.

Professor Twang's avatar
Professor Twang
Helpful | Level 6
5 months ago

Good news to report! Got an email from Thomas of Dropbox Plus Support, all my files have been restored, now waiting to hear the story of why and how this happened.

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
5 months ago

Hi Professor Twang​ , and welcome to the Dropbox Community 🌟.

I’m so sorry to hear about the missing files, I know how stressful that must feel, especially when you’ve been away from the service for a while. It’s really great to see that you got the issue resolved đŸ’Ș.

By the way, I’m Theresa, one of the community managers here at Dropbox HQ đŸ‘©â€đŸ’». You’ll see me around the forums, chatting with members like yourself and helping out wherever I can.

I’d love to hear
 is there a Dropbox feature you find especially helpful in your day to day? It’s always fun to hear what folks are using!

Looking forward to hearing more from you,

T đŸ˜ș (Dropbox Community Manager)

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