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Mary Ann1's avatar
Mary Ann1
New member | Level 2
2 years ago

I got an email about deleted files, but I didn't delete them

I received an email from drop box:  "You recently deleted 1033 files from your Dropbox account. If you want these files back, you can still restore them"   I didn't delete these files, is this au...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Mary Ann1, thanks for messaging the Community!

 

You can see these deleted files on the deleted files page. 

 

Did you recently move these images, or make any other changes to them?

 

This will help me to assist further!

  • Mary Ann1's avatar
    Mary Ann1
    New member | Level 2
    2 years ago

    No I'm not aware that I moved or deleted these files. I use "snipping tools" quite often, but do not save them to drop box, but do save them to paste to excel for viewing. One of the deleted files looks like this: "Screenshot 2023-03-16 133511.png".

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Do you see any recent events related to these files?

       

      Are they in a shared folder or a private folder?

      • Mary Ann1's avatar
        Mary Ann1
        New member | Level 2
        2 years ago

        No I do not see any recent events. I tested a snipping tool event. I copied not saved is my normal routine. I searched for a screen shot in drop box no file was found. Yes some of my folders are shared. He has not been deleting/cleaning up folder's recently. All the files saved had a name beginning with date 2023-03-16 and ending 2024-03-18. Looks like a years worth of files, a annual dump?

         

         

         

         

         

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