Forum Discussion

NargisH's avatar
NargisH
New member | Level 2
12 months ago

I got an email saying my account is closed. Can I recover my files?

I stupidly didn't realise that all my photos were actually saved in my Dropbox account only, and not on my computer. I received an email in October 2024 saying my account has been closed, but I can s...
account access
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

You should be able to check on your end by trying to sign into the account by using the email address and password you were using for the account that's associated with the email address you received the email you originally mentioned NargisH 

 

NargisH's avatar
NargisH
New member | Level 2
11 months ago

If I had an account under an other email address I won’t be able to log in as I don’t remember the log in details and since I don’t have access to the email address anymore, I can’t get any information sent to it to be able to access it. 
Saying that, Im pretty sure I don’t have it. How can access the files that I posted on the previous reply? 
Thank you! 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi NargisH, if you're still able to access that account via the Dropbox mobile app, could you try creating a new folder there, and then share that folder to an existing Dropbox account? 

    Afterwards, you can try moving files into that shared folder to be accessed and downloaded by the other account.

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