Forum Discussion

Ace_2920's avatar
Ace_2920
Explorer | Level 3
3 years ago

I joined a Dropbox Business team, and my files are missing from my personal account.

Hello,   I hope someone can help me. I have a dropbox account wayback 2015. I am still able to access it until recently my boss decided to try dropbox for our team. So since my personal account a...
Delete
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for getting back to me here, Ace_2920.

 

Hmm, if it's a different account/email address, then your personal account shouldn't have been affected by you joining the team.

 

Is it possible that when you logged out of your personal account and then logged back in, that you logged in with a different email than what your personal account was using?

 

Can you check any email account you might have, to see if you can locate any Dropbox related emails, so that you know which addresses are associated with Dropbox accounts?

 

This might help clarify things.

 

Also, what do you see, when you login to the team account?

Ace_2920's avatar
Ace_2920
Explorer | Level 3
3 years ago

 

Hello Hannah,

 

Right, it should not affect my personal email.

But I honestly don't know what happened 😞

 

I have attached a screenshot of my dropbox account. My personal email is the one highlighted in red. The email below is my business email.

I just want to retrieve the files I have on my personal account.

 

Thank you,

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I understand your frustration, Ace, this is quite strange for sure.

     

    Just out of curiosity, can you check your team account and see if you have any files in the folder with your name on it?

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