Forum Discussion

sunshineandbeaches1's avatar
sunshineandbeaches1
Explorer | Level 3
10 months ago

I logged into my account and all my files are completely gone

I logged into my dropbox account and all my files are completely gone. There's nothing in deleted or history. It looks like a brand new account. How do I get them back? 
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago
sunshineandbeaches1 wrote:

How do I get them back? 

If theres nothing in Events then there is no recovery possible on this account.

So, how long ago did you last log on? Was it over 12 months? If so the data is wiped from the account (you do get emails warning you).

OR, more likely, you have 2 accounts and have actually set a new one up by accident. Did you ever have any computers etc. connected to your account? Do they show at https://www.dropbox.com/account/security 

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