Forum Discussion

sunshineandbeaches1's avatar
sunshineandbeaches1
Explorer | Level 3
8 months ago

I logged into my account and all my files are completely gone

I logged into my dropbox account and all my files are completely gone. There's nothing in deleted or history. It looks like a brand new account. How do I get them back? 
Delete
restore
suepurkiss's avatar
suepurkiss
New member | Level 2
8 months ago

I have exactly the same problem. I used Dropbox last week and all was fine. Now, the only file I can see is the one I uploaded last week. They are there on my phone, but not on the laptop or desktop. I'm a writer - this is really serious! The chatbot was useless.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
suepurkiss wrote:

They are there on my phone, but not on the laptop or desktop

If they are on the phone Dropbox but not the desktop or laptop its almost certainly 2 accounts. Add a file to the phone, does it appear on the desktop (or vice-versa) 

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