Forum Discussion

sunshineandbeaches1's avatar
sunshineandbeaches1
Explorer | Level 3
8 months ago

I logged into my account and all my files are completely gone

I logged into my dropbox account and all my files are completely gone. There's nothing in deleted or history. It looks like a brand new account. How do I get them back? 
Delete
restore
suepurkiss's avatar
suepurkiss
New member | Level 2
8 months ago

I have exactly the same problem. I used Dropbox last week and all was fine. Now, the only file I can see is the one I uploaded last week. They are there on my phone, but not on the laptop or desktop. I'm a writer - this is really serious! The chatbot was useless.

sunshineandbeaches1's avatar
sunshineandbeaches1
Explorer | Level 3
8 months ago

I'm glad I'm not alone. Years of memories and documents have just vanished. I cannot get any decent support for this issue

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