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Forum Discussion

Tim68's avatar
Tim68
Helpful | Level 6
2 years ago
Solved

I lost my pictures and videos when reinstalling the Dropbox mobile app

I had 3700+ pics/videos in my dropbox. I was having slow phone issues so decided I would transfer (all) data from phone to a USB drive, reset all settings on phone then reinstall saved info on USB to...
Mobile
restore
  • Tim68's avatar
    Tim68
    2 years ago
    After hours of attempting to recover my pics and videos I was finally able to accomplish by just a simple oversight. I swapped 2 numbers accidentally from my original Gmail. After the reset all settings I signed back in to dropbox with my correct Gmail which didn't allow access until I used the "wrong" gmail.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

You should be able to just reinstall Dropbox from the App Store and log in with your username etc. and everything, as long as it uploaded, should be there. 

Tim68's avatar
Tim68
Helpful | Level 6
2 years ago
Thanks- I will try
  • Tim68's avatar
    Tim68
    Helpful | Level 6
    2 years ago
    After hours of attempting to recover my pics and videos I was finally able to accomplish by just a simple oversight. I swapped 2 numbers accidentally from my original Gmail. After the reset all settings I signed back in to dropbox with my correct Gmail which didn't allow access until I used the "wrong" gmail.

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