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Tim68's avatar
Tim68
Helpful | Level 6
2 years ago
Solved

I lost my pictures and videos when reinstalling the Dropbox mobile app

I had 3700+ pics/videos in my dropbox. I was having slow phone issues so decided I would transfer (all) data from phone to a USB drive, reset all settings on phone then reinstall saved info on USB to...
Mobile
restore
  • Tim68's avatar
    Tim68
    2 years ago
    After hours of attempting to recover my pics and videos I was finally able to accomplish by just a simple oversight. I swapped 2 numbers accidentally from my original Gmail. After the reset all settings I signed back in to dropbox with my correct Gmail which didn't allow access until I used the "wrong" gmail.
Tim68's avatar
Tim68
Helpful | Level 6
2 years ago
Thanks- I will try
Tim68's avatar
Tim68
Helpful | Level 6
2 years ago
After hours of attempting to recover my pics and videos I was finally able to accomplish by just a simple oversight. I swapped 2 numbers accidentally from my original Gmail. After the reset all settings I signed back in to dropbox with my correct Gmail which didn't allow access until I used the "wrong" gmail.

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