Forum Discussion

Elena89's avatar
Elena89
Explorer | Level 3
2 years ago

I lost my video, can you help me find it?

hi my video was from dropbox of skydiving dubai dating from may 2023. i didnt save it unfortunatly/ i wrote to skydive but they say that they can not help me/ maybe u can?
Delete
restore
Elena89's avatar
Elena89
Explorer | Level 3
2 years ago

Yes .it was from another account .the video of my jumping.I created my account only now.so there enough space for that video and photo from that day.I asked this company to find my photo and video in deleted Phil’s but they say they can’t do it.is it so?or the can but dont want? 
 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Elena89, if the file wasn't added to your account, then there's not much that we can do. 

 

If the content was deleted back in May, chances are they indeed can't restore it, unless they have a paid plan, with extended version history. 

 

I hope this clarifies! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!