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JSO's avatar
JSO
Helpful | Level 6
3 years ago
Solved

I need help as 5 GB of photos are gone

Not sure where to post this but just noticed 5gb+ of photos are gone both from desktop and phone. I checked deleted files and events and no trace of them or any indication that they were deleted or m...
Dropbox Basic
restore
  • JSO's avatar
    JSO
    3 years ago
    Update!
    Just got an email from the dropbox team notifying me that I'll be able to restore all of the files that were missing. Huge thanks to the dropbox team!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there JSO - sorry to jump in here, but when is the last time you remember seeing these files on the website or on your devices?

 

Are you sure you're looking at the correct account? 

  • JSO's avatar
    JSO
    Helpful | Level 6
    3 years ago
    I only have one account. The last time I saw them was about a couple of weeks ago. I have 3 other folders containing photos that are still there. The photos that disappeared were all in the Camera Uploads folder.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi JSO, if you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:


       

      • They were on a shared folder you don't have access to any more
      • The files were deleted outside of the 30 day period
      • The files were permanently deleted

      Is it possible that any of these would apply to your case?

      • JSO's avatar
        JSO
        Helpful | Level 6
        3 years ago
        Hi Jay, the files were in a private folder which I still have access to. I saw the files a couple of weeks ago and the events page doesn't show any actions of deleting those files.

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