Forum Discussion

Charu111's avatar
Charu111
New member | Level 1
10 months ago

I need my data back and I can't locate them in my Deleted files.

Hi, all my data has been lost. Nothing is there in deleted section. Need my data back. Please dropbox team,help me out.

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Charu111, thanks for posting on our Community. 

    When was the last time you could access your data on www.dropbox.com? 

    Are you 100% sure you're not logged in to a different Dropbox account than the one that contains your missing files? Are you seeing the correct email address here?

    Let me know what you find.

  • Charu111's avatar
    Charu111
    New member | Level 1
    10 months ago

    Hi, i received an email in october 2024, that i can access files till 16th october. But, i missed the email somehow. Now, i am unable to view the files and am accessing from right email id.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Did the email mention that your Dropbox account would get deleted after the 16th of October due to inactivity

    If yes, and you can access Dropbox with the same email address now, it most likely means that the account has already been deleted and you set up a new one in its place.

    In this case, I’m afraid there’s nothing that can be done. The only thing you can check is whether you have any computers where the desktop app had been previously installed; there may still be the local Dropbox folder there along with your files.

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