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Gilly305's avatar
Gilly305
Helpful | Level 5
4 months ago
Solved

I need to delete a video and some photos sent to me that have taken me over my storage limit

A friend sent me a video via WhatsApp that I opened and watched, but it’s taken me over my storage limit, so I want to delete it, but am unable to.  I’ve tried using the website and app on iPad and i...
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  • Gilly305's avatar
    Gilly305
    4 months ago

    Thanks Megan.  I was unable to do it myself, but managed to get my friends to change things at their end, so I’m all good.  

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi Gilly305, thanks for bringing this to our attention.

Are you trying to delete the individual files, or the shared folder itself?

Have you tried these steps to delete the files, or this to leave the shared folder?

If the issue persists after this, please feel free to reach back out.

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