Forum Discussion

Metamorfosi's avatar
Metamorfosi
New member | Level 1
10 months ago

I need to recover documents deleted over a month ago

Hi,  I need to recover a folder I deleted more than 30 days ago (10/1/25). I can see the folder with all the files in the events as deleted but I can't recover it.  I don't see the chat with an o...
restore
Metamorfosi's avatar
Metamorfosi
New member | Level 1
10 months ago

I'm on a trial but I can pay if it's useful to recover the folder 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago
Metamorfosi wrote:

I'm on a trial but I can pay if it's useful to recover the folder 

You would have had to have had Essentials at the time of deletion to recover past 30 days. It is not retroactive - the help pages do state this I'm afraid. 

Also, note that while a none paying member you do not get access to the paid support packages (e.g. Chat). If you need/want chat you need to have paid. 

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