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MrsBearshark's avatar
MrsBearshark
Explorer | Level 3
2 years ago

I only seem to have read-only rights to my files on the Win11 Dropbox app

This has been mentioned before, but none of the "solutions" provided are working for me.  I'm running Windows 11, and have installed the Dropbox Desktop app, both from the app store and the offline i...
desktop
edit
Windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots! If you click on the small arrow instead that appears in your system tray, can you see the Dropbox icon then? 

 

Also, the files that you’re unable to edit, are they shared with any other Dropbox users, by any chance, or are they personal files?

MrsBearshark's avatar
MrsBearshark
Explorer | Level 3
2 years ago

No, there is no Dropbox icon if I expand the arrow on my system tray. As far as I can tell, there is no way to access anything that provides any kind of settings for dropbox other than right clicking on the Dropbox folder, which has very limited options.

 

The files are shared with me, they are not my original files.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey MrsBearshark, would you be able to uninstall, and then re-install the app and give me a heads up once that's done?

  • MrsBearshark's avatar
    MrsBearshark
    Explorer | Level 3
    2 years ago
    I already did that several times. As mentioned in my original post. I uninstalled and reinstalled, including reinstalling from the offline installer as suggested in another thread. No change any of the times I reinstalled.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey MrsBearshark, hi from me as well.

     

    Megan suggested uninstalling and reinstalling the app, as this should help bring back the Dropbox icon the system tray that you're currently missing.

     

    If the Dropbox icon is missing, that's an indication that the app isn't working correctly.

     

    So, can you check if the Dropbox icon comes back after you uninstall Dropbox, restart your computer and then reinstall it?

     

    If it does come back, please hover over it with your mouse and let us know what you see.

  • MrsBearshark's avatar
    MrsBearshark
    Explorer | Level 3
    2 years ago

    The icon does not come back to matter how many times I uninstall and reinstall.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, thanks, MrsBearshark.

     

    In that case, please try a more advanced reinstall of the app and let me know how it goes.

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