Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

JoanaSilva01's avatar
JoanaSilva01
New member | Level 2
2 months ago

I permanently deleted some deleted files and then my files were gone - can I recover them?

I was in the 'Deleted files' folder and permanently deleted the items. When I returned to the main page, all my folders were gone. How can I recover the files from the main page and understand what h...
Delete
File access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey JoanaSilva01, thanks for joining the Dropbox Community.

When you permanently delete some files you have already deleted, the files in your main Dropbox account (in the "all files" page) shouldn't get affected.

Is it possible that you permanently deleted the files you're currently looking for?

What do you see in the "all files" page?

Keep me posted.

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!