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Forum Discussion
I received an email that content shared with me will be permanently deleted. Can it be recovered?
I got this message via email
Some content currently shared with you that’s owned by the xxx team on Dropbox will be permanently deleted
i don't recall being part of a Dropbox team and this folder...
But im not a member of any team.
And I should have 30 days to recover a deleted file.
This is crazy!
There must be some way to reach someone in support to retrieve the folder.
The whole idea of Dropbox is having secured and backed up files on the cloud.
If they can just email me that in a few days its gone, what's the point?
- Megan
Dropbox Community Moderator
Hey NAK, let's jump right into this!
Even if your account isn't part of a team, there's a chance that you were a member of a shared folder coming from this team.
When you visit your sharing tab online, can you find the folder there? Also, what do you see when reviewing your events page?
Keep me posted, and we'll take it from there!
Hey Magan
Thank you for your response.
I looked into both links you sent.
The folder does not appear in the sharing tab.
In the events page there are two separate lines related to the folder.
The first one, according to date, is a line that says that I added a CSV file (the file that lists the folder that was deleted.
The second says I removed my own access to this folder.
Clearly, I did not do any of these. I did not add a CSV file and I did not remove access to any folder.
And how can one remove his own access to a folder?
- Nancy
Hey NAK! Let me jump in here, too.
Can you send me a screenshot of what you see at your Events page? I’d also like one more visual of what you see here.
- Mark
Super User II
And I should have 30 days to recover a deleted file.
But it hasn't been deleted by you - it's been removed because the owner of the folder (i.e. the Team owner) has not paid to host the services on Dropbox any more, and as such, as per its terms, the data is removed.
There must be some way to reach someone in support to retrieve the folder.
If you didnt restore by the date, as the email said, its not recoverable. Its been completely removed - this is how its always been with Dropbox.
The whole idea of Dropbox is having secured and backed up files on the cloud.
Dropbox syncing is NOT a backup solution. It never ever has been (there is now Dropbox backup which is a very, very different system). However, the system here isnt a backup tool. It shouldnt and never has been designed to do so. For example if you corrupted a file by mistake on a device that corrpution would replicate to all devices. If there was no previous edited version in 30 days of that file it wouldnt be restorable - because it wasnt deleted it was changed things work differently. That isnt how a backup works.
I was the owner of that folder.
I never joined a team. I can't find any sign I was ever part of a team.
This was my folder.
I received a less than 2 week notice before deletion. While I was abroad and unable to even read the email.
I am supposed to have 30 days to retrieve.
I got less than 14
