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I removed my old device, and my files reverted to their older versions.
I had the maximum 3 devices on my account. When I deleted an old device and installed dropbox on my new computer any files in folders that existed on the old device reverted to that version. Some up ...
Thanks for that TwiceRightâ.
It indeed looks like these files were last edited almost a decade or so ago, and not recently.
Therefore, to mention what I also said in my previous reply but it looks like these were the only versions synced to Dropbox.
Based on the screenshot, you don't seem to have any recently created conflicted copies or new versions of these files.
If you need something else, please let me know and I will be more than happy to help every step of the way.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi TwiceRightâ, thanks for checking!
When was the last time you saw the updated version of your content online?
I'm asking because based on what you saw in the events page, it sounds like the changes you made to your files never synced to the Dropbox servers.
If you can't find any recent events of your files, then they might have not synced from your computer to Dropbox. Is it possible that you have a different Dropbox account too?
Hi Megan
Some of the files I update every weekday. So Friday was the last time I did it. I deleted the windows 7 computer and added the new windows 11 computer on Sunday. The edits on these files don't show in recent events on the windows 11 device. The versions of the files that I can see on it date back to the when the deleted (Windows 7) computer was used which is about eight years ago and earlier. Folders, files, photos and edits on the windows 10 device which don't relate to content on the windows 7 device do show up on the windows 11 device so they are online (and must therefore be syncing?).
I think that I set up the account using my Microsoft ID and it recognised that when I logged in from the new computer. It is possible that I used my other email address to set up the account but if the account existed under that address then how did I login? I haven't set up any account for any other devices.
I changed the email address in settings from my other to my Microsoft account address when I was initially trying to solve this issue. DB seems only to allow the one email address.
Is it possible that only for those folders that existed on the windows 7 computer no files have synced but that all other folders, files and edits that I have created in the intervening years on the windows 10 device have synced?
Some of the old file versions that are there now are conflicted copies which have reappeared but which I thought were deleted. It is possible that I turned off syncing only on the windows 7 device so could that have had this effect?
I can't say if I examined those particular files on my iphone over the years but it would not be the usual thing. It is possible that I haven't accessed them online since I stopped using the windows 7 device. I have used DB more as my means of keeping a backup.
- Megan
Hey TwiceRight!
Alright, let me take a step back and reiterate a few things, to ensure that we're on the same page.
First, when you unlink a device, the connection between the device and your Dropbox account should seize to exist. This means that no changes should occur to your files online from a device that was unlinked.
On the other hand, when you link a new device to your Dropbox account, the files that exist online (i.e., on the cloud) will sync on that device and they should mirror exactly what you see on the website. With that in mind, there should be no issue linking your Windows 10 desktop.
By reading once more the first post, my instinctive thought and best estimation is the fact that the changes/updates you're looking for were never actually synced. The reason I asked you to check the Events page and the version history of the files was to confirm whether that could be the case.
The secondary thought was that, potentially, somehow, there's a second account involved. In that case, I'm afraid that the only thing I can suggest - just in case - is checking any e-mail addresses you may own to see if there's a Dropbox account attached to them.
If it wasn't clear before, let me say that what you see on the Events page is what's reflected on our servers. If you haven't done so yet, it might be worth checking the apps you used to make the edits to see if there's a version history recorded there that you could potentially recover.
Now, could you please check one thing for me? Can you access your Dropbox account on the web, see if you can locate the conflicted copies you mentioned and grab a screenshot of the modification date? You can send it to me here, by clicking the camera-like icon, or copying and pasting it.
