Forum Discussion

TS 2024's avatar
TS 2024
New member | Level 2
2 years ago

I tried to cancel a trial, but deleted my account instead. Can I recover the content?

HELPPPP😩 I was looking to see if anyone could offer any help.    I was trying to delete a trial period and managed to delete the full dropbox account.  This has years of files... i cant contac...
Delete
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi TS 2024, let's jump right into this! 

 

As a first step, do you have access to the email address linked to your old Dropbox account? 

 

If you do, would you mind checking to see if you've received an email informing you about the deletion of the account?

 

However, if the account has indeed been deleted, then I'm afraid there's no way for us to recover the content. 

 

Let me know if you have any questions!

TS 2024's avatar
TS 2024
New member | Level 2
2 years ago

Hi Megan 

 

Thank you for getting back to me. 

 

We have the log in details but i cant log in as it is saying account is deleted. I will check my emails but i don't think i received one. 

 

We had a free trial and only wanted to delete that section and ended up deleting whole account. Im sure this is a business account if that makes a difference,. ( the account was only deleted yesterday. 

 

Thanks 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey TS 2024, I would suggest reaching out to our support team directly, as they'll be able to see info specific to the account and assist you further.

     

    To do so:

     

    1. Open a private browsing/incognito window and go to this page.
    2. Select your issue type and fill out the rest of the form.
    3. Click "submit".

    Let us know once you have your ticket number.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!