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I used a USB device, reformatted it and now I can't restore my content.
I have been backing up a USB drive to dropbox for over a year, in total 96GB of music files.
I naturally assumed that since this was a 'backup' it provided the ability to restore the device sho...
I understand where you're coming from, rmackay, and rest assured that your feedback has already been noted.
That said, since there's no way to reverse the external drive backup process at the moment, downloading the files in batches, as suggested by Megan, albeit admittedly inconvenient, would be the way to go in this case.
Keep in mind that if there was a different way, we would have already mentioned it.
Also, if you'd like to get in touch with support directly, you can review your support options here.
Other than that, thank you for taking the time to share your experience.
Hi Megan
Thanks for your response. I don't mean to be rude but this really does not help, and I think the issues I have highlighted have been experienced by other users too.
This feature has been sold as a 'backup'. What are backups for, if not for this kind of situation i.e. where you need to recover backed up data?
I appreciate your suggestion but it is not a practical solution. Unless perhaps someone from the Dropbox staff would like to spend their day sitting at a computer downloading an 80GB folder of MP3 files in batches of 10 at a time?
It seems to me that this service has been badly thought out and mis-sold, and does not do what it appears to promise.
My final desperate request: Is there some way you can transfer the backup files into my main dropbox so that I can desktop sync them, please?
thanks
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey rmackay, thanks for your feedback here.
I'm afraid there's no way to move the backup files from your backups to your normal Dropbox at the moment.
We do appreciate your feedback though, and I wanted to let you know that I've passed your comments along to the appropriate team.
If you have any other questions, let us know.
No, surely you can see this is not good enough. You have offered a backup service, I've paid for it, and now I can't get my files.
It's total nonsense that "there is no way" to move the files. Can you get someone from the support team to contact me?
- Hannah
I understand where you're coming from, rmackay, and rest assured that your feedback has already been noted.
That said, since there's no way to reverse the external drive backup process at the moment, downloading the files in batches, as suggested by Megan, albeit admittedly inconvenient, would be the way to go in this case.
Keep in mind that if there was a different way, we would have already mentioned it.
Also, if you'd like to get in touch with support directly, you can review your support options here.
Other than that, thank you for taking the time to share your experience.
