Forum Discussion

Samurai000's avatar
Samurai000
Explorer | Level 3
2 years ago

I want to recover my local files that went missing.

Hi there, Please help me to recover my data.
I would like to upgrade to any level if you can support me... I am Japanese but trying in English because I have seen all the message in English so p...
Delete
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi Samurai000 

Wow the English is very very good, well done!

 

As syncing stopped in April does that mean you ran out of quota? What did https://www.dropbox.com/manage/ show? 

 

My guess is 1 of 2 things has happened:

  1. You ran out of quota, at which point all syncing stops. That data then never got to Dropbox because it wasn't syncing. Therefore it isn't recoverable because Dropbox never ever put it on its servers. 
  2. Dropbox stopped running at some point, again, this means its not recoverable as Dropbox didn't get the data. 

 

My guess is number 1 is most likely. 

 

Does www.dropbox.com/events show anything happening to the account after April?

Samurai000's avatar
Samurai000
Explorer | Level 3
2 years ago

Hi Mark san

Thank you very much for your prompt reply.

 

Yes, seems like 1 is correct...

so I have no way to recovery my data...

 

I am so shocked but this is absolutely my fault so its ok I learnt something!

Thank you very much!

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Samurai000 wrote:


    So should I upgrade now? 
    I just want to talk through phone or web mtg before I started upgrade because this is similar situation I ve lost all my data from my old PC...

    For info you can only get email and chat support after you pay. There is none (rightfully if we are honest) before - because, being truthful, who would then pay when the issue was resolved!

     

    Samurai000 wrote:

    Yes, seems like 1 is correct...

    so I have no way to recovery my data...

    To explain a bit more as to why you can see folders this is because folders are 0 bytes.... they dont use capacity and so they DO sync because they are no space implications. BUT the content in them WONT. 

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