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Forum Discussion
David Harries
3 years agoHelpful | Level 5
I wish to move sub-folders.
I wish to move wrongly placed sub folders out of main folders and reinstate them as main folders. The official DB advice is to open Files and "hover" over the selected file, look for the "three dots"...
David Harries
3 years agoHelpful | Level 5
Thanks very much. But I do not see "Dropbox/Test", only the DB icon. Permission to move files and folders is very often denied. So there appears to be resistance built in. I am trying to move items up to "Dropbox" but very often I am told this cannot be done. Even creating new folders to store files in does not in practice rectify this. Something odd is going on. It is hit and miss. I can retrieve files mostly by typing in a name for asearch - how fiddly! The system used to work fairly smoothly but it has got worse. My wife has had limited success in moving items in my Dropbox, too. OK, I am using a free service, so perhaps I should not complain. If I paid some money perhaps I would get a much better service, Hmm.
Rich
Super User II
3 years ago
David Harries wrote:
But I do not see "Dropbox/Test", only the DB icon.
That's just an example screenshot, taken from my own account. The folder names you see will be from your own account.
Permission to move files and folders is very often denied. So there appears to be resistance built in.
There is no resistance built-in. Yes, there are certain system folders, such as Camera Uploads, that cannot be moved or renamed, but these folders serve a purpose. Any folder you create can be moved just about anywhere in your account. There's nothing that prevents this.
OK, I am using a free service, so perhaps I should not complain. If I paid some money perhaps I would get a much better service, Hmm.
The features we're discussing here work the same regardless of whether or not you're on a paid plan.
If you can provide screenshots of the errors you're seeing, along with the exact steps you're taking, we can probably show you where you're going wrong.
- David Harries3 years agoHelpful | Level 5
Thanks very much. I have not found a way to take a screenshot, despite seeking advice online. I would like to take a pic of an error message (at the bottom of the screen), but it disappears fast.
I take your point about the standard features of all plans.
- Nancy3 years ago
Dropbox Community Moderator
Hey David Harries! Sorry for jumping in.
Can you please clarify what’s the OS version of the computer that you’re using? We may be able to guide you this way.
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