Forum Discussion

Elmrossouw's avatar
Elmrossouw
New member | Level 2
4 years ago

If I upgrade my account, can I restore files which were deleted more than 30 days ago?

Hi there, if I upgrade my account, can I recuperate files which were deleted more than 30 days ago?  I appear to heave deleted a large number of files and have checked the deleted files folder but th...
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yoyofromarroyo's avatar
yoyofromarroyo
New member | Level 2
3 years ago

I deleted some files in 2016 year (7 years ago), is it possible to restore it somehow??

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi yoyofromarroyo, thanks for posting here! 

     

    I'm afraid that this isn't possible. If these photos were deleted 7 years ago, there's not much we can do, since all files will be permanently deleted after your account's recovery window.

     

    You can recover files within 30 days of their deletion for Basic/Plus accounts, and 180 days for Professional/Business account.

     

    I understand this isn't the ideal reply you were looking for, but let me know if you have any other queries. Thanks

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