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mitchellvii's avatar
mitchellvii
New member | Level 2
3 years ago
Solved

I'm freaking out. ALL of my graphics files have been deleted!

I have always kept my graphics files that I use for my podcast in a folder named "Team."   I was working and a dropbox notification popped up saying that "9845 of my dropbox files have been delet...
Delete
restore
  • mitchellvii's avatar
    mitchellvii
    3 years ago

    Ok solved it.  Seems for some reason Dropbox put all the folders that were deleted into one folder and I was able to restore it from there.  Whew, crisis averted!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear this, marlene. 

 

Can you send me a screenshot of the error you keep receiving?

 

Also, if you’re currently in touch with our support team about this, feel free to send me your ticket number here.

Marlene 's avatar
Marlene
Explorer | Level 4
3 years ago

Hallo Nancy,

 

danke fĂŒr das Angebot der Hilfe! Aber ich hatte heute morgen schon einen Chat deshalb, und der Fehler wurde an die Kollegen weitergeleitet, die darauf spezialisiert sind. Jetzt warte ich, bis ich kontaktiert werde, damit ich baldmöglichst wieder auf den Vault Ordner zugreifen kann. LG Marlene

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hallo marlene, großartig!

     

    Könnten Sie mir die Ticketnummer zusenden, damit ich sie in unserem System finden kann?

     

    --

     

    Hi marlene, awesome! 

     

    Would you be able to send me the ticket number reference, in order for me to locate it on our system?

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