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Nathan S.16's avatar
Nathan S.16
Explorer | Level 4
2 years ago

I'm unable to rename a file after copying it from another sub-folder on my Mac.

Having this issue over the past several months. Saw another thread where others were having the same issue, but that thread was locked. I copy a file from one subfolder in Dropbox to another subfolde...
desktop
Mac
Organize
Ben P.1's avatar
Ben P.1
Helpful | Level 5
2 years ago

Sorry meant to include that: Rename File does not appear in the context menu, along with various other things.

I’ll try to take a screenshot of the context menu next time and post it here.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks, Ben, that will be really helpful!

  • Ben P.1's avatar
    Ben P.1
    Helpful | Level 5
    12 months ago

    Well I have three screenshots for you but the "attach" button here in this comment box - the paperclip icon - doesn't do anything, and if I try to drag & drop (jpg or png) I get a "File Not Allowed" so that's not off to a great start.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hi Ben P.1, can you try to copy paste the files using Command-C and then Command-V to see if this works? 

      • Ben P.1's avatar
        Ben P.1
        Helpful | Level 5
        10 months ago

        Belatedly...

        Here's the context menu for a file that cannot be renamed:

        No Rename option, and no Dropbox actions. For this file, there is a dotted cloud icon "waiting to upload":

        Dropbox is running on my machine, the Dropbox drop-down menu says  "Your files are up to date", and this file is listed as having been uploaded.

        Meanwhile for other files in my dropbox, the rename option is available in the context menu, but the Dropbox actions are not:

        If I choose "View Sync Issues" from the context drop-down Dropbox menu (right-clicking on the Dropbox icon in the menu bar), it tells me everything is fine:

        If I Pause Syncing then Resume, no change.

        If I quit Dropbox completely then restart Dropbox, no change.

        These screenshots are all from right now today. In my original post above I said

         "Don't know what triggers it, something to do with frequent connecting/disconnecting to different networks "confuses" the OS is my hunch. I frequently change networks several times a day due to the nature of my work, often switching to tethering, often offline completely."

        but that isn't the case today, I've been on the same network and online all day afaik.

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