Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Nathan S.16's avatar
Nathan S.16
Explorer | Level 4
2 years ago

I'm unable to rename a file after copying it from another sub-folder on my Mac.

Having this issue over the past several months. Saw another thread where others were having the same issue, but that thread was locked. I copy a file from one subfolder in Dropbox to another subfolde...
desktop
Mac
Organize
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks, Ben, that will be really helpful!

Ben P.1's avatar
Ben P.1
Helpful | Level 5
12 months ago

Well I have three screenshots for you but the "attach" button here in this comment box - the paperclip icon - doesn't do anything, and if I try to drag & drop (jpg or png) I get a "File Not Allowed" so that's not off to a great start.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi Ben P.1, can you try to copy paste the files using Command-C and then Command-V to see if this works? 

    • Ben P.1's avatar
      Ben P.1
      Helpful | Level 5
      10 months ago

      Belatedly...

      Here's the context menu for a file that cannot be renamed:

      No Rename option, and no Dropbox actions. For this file, there is a dotted cloud icon "waiting to upload":

      Dropbox is running on my machine, the Dropbox drop-down menu says  "Your files are up to date", and this file is listed as having been uploaded.

      Meanwhile for other files in my dropbox, the rename option is available in the context menu, but the Dropbox actions are not:

      If I choose "View Sync Issues" from the context drop-down Dropbox menu (right-clicking on the Dropbox icon in the menu bar), it tells me everything is fine:

      If I Pause Syncing then Resume, no change.

      If I quit Dropbox completely then restart Dropbox, no change.

      These screenshots are all from right now today. In my original post above I said

       "Don't know what triggers it, something to do with frequent connecting/disconnecting to different networks "confuses" the OS is my hunch. I frequently change networks several times a day due to the nature of my work, often switching to tethering, often offline completely."

      but that isn't the case today, I've been on the same network and online all day afaik.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Thanks for the additional information and the screenshots too Ben P.1 - most appreciated.

        Can you clarify the version and status of the Dropbox desktop app as shown in your menu bar at the moment?

        Also, have you tried a different network since you noticed this today? 

        Could you maybe send us a screenshot of how the files that exhibit this behavior look on your end to check their syncing icons? 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions