Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Nathan S.16's avatar
Nathan S.16
Explorer | Level 4
2 years ago

I'm unable to rename a file after copying it from another sub-folder on my Mac.

Having this issue over the past several months. Saw another thread where others were having the same issue, but that thread was locked. I copy a file from one subfolder in Dropbox to another subfolde...
desktop
Mac
Organize
Ben P.1's avatar
Ben P.1
Helpful | Level 5
10 months ago

more information: when a file is in this limbo state, if attempting to delete the file a pop-up will appear:

which is telling the truth. On confirming the deletion by choosing "Delete", the file does not move to the Trash as it would normally, but is deleted permanently.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Ben P.1, just for clarification, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Is this a personal machine or a company-managed device?

  • Ben P.1's avatar
    Ben P.1
    Helpful | Level 5
    10 months ago

    Hi Jay. No I do not. 

    It’s a personal machine. 

    I don’t use any proxy server nor security software other than what’s in MacOS and extremely rarely use a VPN.

    It’s not network specific, as I said somewhere up above at the start what is likely different with me and most other users is that I may switch between networks multiple times a day, I use a lot of networks, a lot of tethering, and am often offline completely. But as we see from this thread it does affect other users too. Also wrt to my messages last week, I was on a single stable (afaik) network during the day.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!