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Forum Discussion

mm-nyc's avatar
mm-nyc
Helpful | Level 5
6 years ago

Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag

hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good. but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons , not...
desktop
edit
GUI
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for your updates!

@Immortaleye, I've just sent you a brief message, so please check your inbox when you have the time.

I'm glad to hear that mm-nyc! If you have any other trouble with this, don't hesitate to give me a nudge here.
ramblingsu's avatar
ramblingsu
Helpful | Level 5
5 years ago

I'm having this same issue of thumbnails not showing up. I recently installed Dropbox on a new computer and am having this issue. Please message me directly if you can help as you did others, moderators!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey ramblingsu!

    Can you just confirm for me, does this only occur when you make a file available locally on your computer by double clicking the file to open it?

    If you make one of these files online only through the right click menu, and afterwards make it local through the same right click menu, do you see the thumbnail appear then?
    • ramblingsu's avatar
      ramblingsu
      Helpful | Level 5
      5 years ago

      It happens whether I change to to Local or Online Only.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        I see, thanks for confirming ramblingsu.

        Which version of the app do you have installed at the moment?

        Also, what OS version is your device running?

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