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cachaito's avatar
cachaito
Collaborator | Level 8
4 months ago

Images can't be restored to a previous version, right after overwriting them.

Dropbox App Version (if using the app): N/A Question or Issue Good morning. I discovered a bug in Dropbox related to restoring image file version history. Today, I accidentally overwrote an ima...
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cachaito's avatar
cachaito
Collaborator | Level 8
4 months ago

Hi Megan. I managed to record a short clip of the error canceling the operation and overwriting the file. I succeeded on the fourth attempt. The first three times, Dropbox terminated the process correctly. On the fourth attempt, despite selecting "Cancel," the operation proceeded and the file was overwritten. 

The video clip:  https://i.imgur.com/UkKKdj0.mp4

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi again, cachaito! Is it possible to upload your video recording to your Dropbox account and send us a shared link to it instead? 

Due to security reasons, we’re unable to access other external links unfortunately.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Thanks for that! I appreciate it. 

      I‘m currently looking into this with our team, so I’ll let you know once we have more updates.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey again, cachaito, and thanks for your patience! Do you mind sharing one more screen recording with us that clearly shows what you see on your web Dropbox account (when checking the version history of a specific file you’ve overwritten a couple of times)? 

      I’m also curious whether you’re seeing the same thing after overwriting a file via www.dropbox.com instead of the iOS mobile app.

      • cachaito's avatar
        cachaito
        Collaborator | Level 8
        4 months ago

        Hi Nancy. I made a video where I:
        - use desktop computer to overwrite file
        - original file is old 2021

        As you will see in attached clip, all is good with this case. After entering file version history I see correct data. I will try to recreate the bug with empty file history version next.

         

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