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Forum Discussion
Is there a way to recover data from old accounts?
Is there a way to recover data from old accounts? How can I email dropbox regarding this?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Cambi201, welcome to our Community!
When you say recover data from old accounts, are we referring to old accounts that have been closed due to inactivity by any chance?
If you're talking about files that were simply deleted from an active account, let me know when was the content deleted from there. Was it more than 30 days?
Keep me posted, and we'll take it from there!
I have the same issue, very old account which i've had my old phone photos backed up on,
I'd like to recover and download those photos, I don't mind paying for that
- Rich
Super User II
ItayE wrote:
... very old account which i've had my old phone photos backed up on,
I'd like to recover and download those photos ...Do you not have access to the account anymore? If you can still sign in then you can download any files in the account, or recover any files that were deleted within the last 30 days.
If the account has been idle for more than a year then it would have been deleted due to inactivity. If that's the case, it's not possible to recover the account or the files that it once contained.
