Forum Discussion

Cambi201's avatar
Cambi201
New member | Level 2
2 years ago

Is there a way to recover data from old accounts?

Is there a way to recover data from old accounts? How can I email dropbox regarding this?
Delete
restore
ItayE's avatar
ItayE
New member | Level 2
2 years ago

I have the same issue, very old account which i've had my old phone photos backed up on, 
I'd like to recover and download those photos, I don't mind paying for that

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
ItayE wrote:

... very old account which i've had my old phone photos backed up on, 
I'd like to recover and download those photos ...

Do you not have access to the account anymore? If you can still sign in then you can download any files in the account, or recover any files that were deleted within the last 30 days.

 

If the account has been idle for more than a year then it would have been deleted due to inactivity. If that's the case, it's not possible to recover the account or the files that it once contained.

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