Forum Discussion

Experts Global's avatar
Experts Global
New member | Level 2
2 years ago

Issue with Dropbox restoration post mass deletion

We faced an accidental mass deletion on 9th August 7:00 P.M. Indian Standard Time.    We tried restoring the account through Dropbox Support for two events at two different time stamps.    Once w...
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there @Experts Global - sorry to hear you're having issues with this and thanks for sharing your ticket number with us.

 

I was able to locate it in our system and passed your comments on to the agent who's handling your case. Since they'd be better equipped to look further into this for you, I'd recommend waiting for their response there.

 

They should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

 

Thanks!

  • Experts Global's avatar
    Experts Global
    New member | Level 2
    2 years ago

    Hi Walter, 

     

    Were you able to locate the "~ 00. GRE" folder (with this exact name) on your records? 

     

    Please let me know. 

     

    Thank you. 

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey @Experts Global, hope it’s OK if I jump in. 

       

      Please keep in mind that we don’t have any account visibility on the forum, so we can’t look up any files/folders unfortunately. 

       

      However, as Walter mentioned above, our team is already aware you’ve reached out to us on the Community and they’ll get back to you as soon as they’ve reviewed your last email.

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