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violetarodriguez's avatar
violetarodriguez
Explorer | Level 3
4 months ago
Solved

I've lost files and I cannot find them to recover them

Hello, I have lost many very important work files. I cannot see any events in the page events from a certain date. I wonder if it is because I changed my loggin email at a certain point. How can I ...
File access
restore
  • Hannah's avatar
    Hannah
    4 months ago

    Thanks for the reply, Violeta.

    Even if you were able to see older events in your events page, you'd only be able to recover files within the recovery window your current plan has.

    So, if the files were deleted at any date that's more than 30 days ago, the files wouldn't be able to get recovered.

    I hope this clarifies things, but if you need anything else, please let us know.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago
violetarodriguez wrote:

If I manage to find the events, is it possible to recover files before the 30days period for my current free subscription if I upgrade my subscription now?

Simply put, no it isnt. Sorry 

Changing your log in doesnt change the account in anyway, just the email on it. Do the other files still appear?

  • violetarodriguez's avatar
    violetarodriguez
    Explorer | Level 3
    4 months ago

    Hello Mark, what do you mean if the other files still appear? 

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