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violetarodriguez's avatar
violetarodriguez
Explorer | Level 3
4 months ago
Solved

I've lost files and I cannot find them to recover them

Hello, I have lost many very important work files. I cannot see any events in the page events from a certain date. I wonder if it is because I changed my loggin email at a certain point. How can I ...
File access
restore
  • Hannah's avatar
    Hannah
    4 months ago

    Thanks for the reply, Violeta.

    Even if you were able to see older events in your events page, you'd only be able to recover files within the recovery window your current plan has.

    So, if the files were deleted at any date that's more than 30 days ago, the files wouldn't be able to get recovered.

    I hope this clarifies things, but if you need anything else, please let us know.

violetarodriguez's avatar
violetarodriguez
Explorer | Level 3
4 months ago

The oldest I can go in the events list is April 2025, which is not that old. Beyond that date no events appear. 
And yes, I can see other files in my account, not all of them have been deleted.

Thank you for your support

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for the reply, Violeta.

Even if you were able to see older events in your events page, you'd only be able to recover files within the recovery window your current plan has.

So, if the files were deleted at any date that's more than 30 days ago, the files wouldn't be able to get recovered.

I hope this clarifies things, but if you need anything else, please let us know.

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