Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

violetarodriguez's avatar
violetarodriguez
Explorer | Level 3
2 months ago

I've lost files and I cannot find them to recover them

Hello, I have lost many very important work files. I cannot see any events in the page events from a certain date. I wonder if it is because I changed my loggin email at a certain point. How can I ...
File access
restore
violetarodriguez's avatar
violetarodriguez
Explorer | Level 3
2 months ago

The oldest I can go in the events list is April 2025, which is not that old. Beyond that date no events appear. 
And yes, I can see other files in my account, not all of them have been deleted.

Thank you for your support

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for the reply, Violeta.

Even if you were able to see older events in your events page, you'd only be able to recover files within the recovery window your current plan has.

So, if the files were deleted at any date that's more than 30 days ago, the files wouldn't be able to get recovered.

I hope this clarifies things, but if you need anything else, please let us know.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!