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ROBERT369's avatar
ROBERT369
New member | Level 2
10 months ago

I've lost my Dropbox Paper documents, how can I get them back?

Hello. A few weeks ago I noticed that I lost all my Dropbox Paper documents. I have been using this application for years and I really like it. The documents contain important information for my work...
Dropbox Paper
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi ROBERT369, thanks for bringing this to our attention.

Are you able to see the missing files on the events page or deleted files page?

This will help me to assist further!

  • ROBERT369's avatar
    ROBERT369
    New member | Level 2
    10 months ago

    Hi Jay Jay, no i cant. I have been looking for various solutions and answers to the topic of missing data from dropbox paper. The whole paper application behaves strangely. After each reload, a different number of files is shown, sometimes 10, sometimes 3, sometimes 1.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey ROBERT369, let me jump in here!

      When was the last time you viewed your Paper documents when visiting your account online? 

      Have you tried switching to a different browser to see if you notice the same thing there?

      • ROBERT369's avatar
        ROBERT369
        New member | Level 2
        10 months ago

        Hi Megan . I allredy wrote everything several times, pls find the story how dropbox lost my data up in this chat plus i have a privat email commuication with "Hannah"

        I am prety sure I am not the only one who have a huge problem in his bussiness because out privat informations and data are lost from your free application.

        Pls update me with some data and dont ask me the same 2 questions.

        thank you

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