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ROBERT369's avatar
ROBERT369
New member | Level 2
10 months ago

I've lost my Dropbox Paper documents, how can I get them back?

Hello. A few weeks ago I noticed that I lost all my Dropbox Paper documents. I have been using this application for years and I really like it. The documents contain important information for my work...
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ROBERT369's avatar
ROBERT369
New member | Level 2
10 months ago

Hi Megan.

Everything was in pristine condition in the first half of December. I found out about the change, or rather the fact that it completely disappeared, in the second half of January. 

It is important to mention that I contacted several friends and partners who had the same problem. The documents disappeared. I also contacted clients to see if they could see the documents that I shared for them - they disappeared. 

As I wrote before, each refresh of the page causes more or less documents to be loaded, but in reality only a small part of the original number is shown to me.

It is bad because I had projects scheduled for the next year, budgets, installments ... everything

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey ROBERT369, can I send you an email, in order for us to have a closer look into this?

    • Raf_3's avatar
      Raf_3
      New member | Level 1
      10 months ago

      MeganI have the same issue which I have just noticed. My Dropbox paper was fine this morning. now it is empty. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey Raf_3 - sorry to hear about this.

        Can you navigate your account and let me know if you can find a folder called 'Migrated Paper Docs'?

        Otherwise, do you see anything odd logged in your events page? 

    • ROBERT369's avatar
      ROBERT369
      New member | Level 2
      10 months ago

      sure lets do it!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey ROBERT369, just before we send you an email, can you check if there's a "Migrated Paper docs" folder in your "all files" page, to see if your Paper docs are there?

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