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taalib's avatar
taalib
New member | Level 1
11 months ago

I've lost one of my folders after upgrading my Dropbox account.

I have lost data folder after upgrade,please help
restore
taalib's avatar
taalib
New member | Level 1
11 months ago

NancyI have checked Deleted files and Events pages,nothing is there, In shared folder it is showing me 5 TB Not enough space to access folder

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Glad you were able to find it, taalib! 

Since the folder in question is 5TB, is it safe to assume that you were previously part of a Dropbox team and this folder was unshared? 

If yes, and since the folder is way too large for your current quota (which, if you’re currently on the Professional plan, should be 3TB), you’d need to re-upgrade to the Dropbox team plan, so that you may have enough space to add it back to your Dropbox account.

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